Shipping policy
SHIPPING POLICY
Processing Time
Because each collar and leash is handcrafted to order, please allow 3-5 business days for processing before your item ships. Custom or personalized orders may require additional time—we'll notify you of the expected timeline when you place your order.
Shipping Methods & Rates
We ship across Canada using Canada Post, UPS, and Purolator. Shipping rates are calculated at checkout based on your location and order size. We offer:
- Standard shipping (5-7 business days)
- Expedited shipping (2-3 business days)
- Express shipping (1-2 business days)
International Shipping
We currently ship to select international destinations. International customers are responsible for any customs duties, taxes, or fees imposed by their country. Delivery times vary by location.
Order Tracking
Once your order ships, you'll receive a tracking number via email so you can monitor your delivery.
Shipping Address
Please ensure your shipping address is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer. Address changes must be requested within 24 hours of placing your order.
Lost or Damaged Shipments
If your package is lost or arrives damaged, contact us immediately at [your email] with your order number and photos (if damaged). We'll work with the carrier to resolve the issue and ensure you receive your order.
Delays
While we strive for timely delivery, we're not responsible for delays caused by carriers, customs, weather, or other circumstances beyond our control.
Contact
Questions about shipping? Reach us at stonerivalleather@hotmail.com